In today’s world, on-demand delivery culture has spread all over the globe, and customers expect delivery options that fit their fast-paced lifestyle. Therefore, as a food business, you need to ensure you have the necessary software and strategies for keeping your operations working for customers.
One of the best ways to improve your operations is by investing in high-quality delivery management software that works to eradicate redundant processes and make your operations as effective and reliable as possible.
If you still haven’t incorporated this kind of software in your business, or if you are currently looking to upgrade, read on to learn about five crucial benefits of delivery management software.
1. Driver Tracking
One of the most significant benefits of delivery management software is that it enables you to obtain real-time information on your drivers’ locations. Once integrated, the advanced GPS tracker that is included in the software will grant you access to each worker’s location, which aids you in determining any possible issues and preventing them from happening in the future. Many eateries quickly detect potential problems or underperforming workers thanks to their delivery management software.
Plus, customers will be able to track the driver and receive accurate waiting times. This can happen because the software collects all the required information and then uses the data to provide precise times to customers in a few seconds.
2. Optimized Routes
In addition to ensuring that you are employing the most productive workers, a delivery management software will also help you determine the most efficient routes. The last thing you want is to have your customers complaining about the delivery time of their orders because your drivers went an inefficient way. Instead, by opting for a delivery management software that incorporates accurate algorithms, you can be assured that your food is getting transported in the least amount of time.
Moreover, this helps you to produce a positively advanced end-to-end delivery platform, decreasing fulfillment costs while also providing the best experience possible for diners. The best delivery management software accomplishes this by calculating driver availability, location proximity, and delivery traffic conditions. The route optimization and driver tracking features will all be recorded on your dashboard, along with delivery time, distance, pick-up, and drop-off location.
3. Increased Customer Communication
When it comes to your eatery, every decision you make should be focused on improving the customer experience. By opting to obtain a delivery management software, you are making sure that you are able to keep the customer in the loop, as the software will aid you in providing them with instant notifications throughout the delivery process.
Customers have high expectations, and they prefer to be notified throughout the waiting process. For example, when an order is being prepared, the system should automatically inform the customer, and then once it is sent out for transit, the customer should be further updated. These notifications help to manage customer expectations while keeping them up-to-date.
Furthermore, through the software, you will be able to receive direct feedback from the customer, which allows them to feel respected and heard as you are providing accessible avenues for communication.
4. Reduced Costs
While there is no denying that a high-quality delivery management software is an investment, it is actually going to save you money in the long-term. You will no longer need to employ a worker (or multiple workers) to manually enter each order into a system, thereby enabling you to cut costs on an unnecessary wage. What’s more, having this work done by software means that it is an error-free system that will eradicate any human errors. It also saves your business time and effort.
This replacement of manual task assignment also means that delivery tasks can be controlled from remote locations, and drivers can be notified through their own devices. Importantly, the software does all the required work, which is then sent to your database and distributed to a driver. You can let the software take care of everything, while you and your workers focus on other aspects of the business.
5. Repeat Customers
As a restaurant, you want to provide customers with the best experience possible so that they decide to dine with you again. As customers favor hassle-free and seamless checkout options and delivery, they want to be ordering from eateries that have specialized delivery management software.
By investing in this essential software, you are not only improving your restaurant’s processes and cutting unnecessary costs, but you are also increasing customer satisfaction and the likelihood that they will turn into repeat customers. You need to have speedy and reliable processes for getting your customers their food. This is vital for growing your business and standing out from the competition.
Does your eatery use delivery management software? Are you considering upgrading your restaurant inventory management system? Why or why not? Let us know your thoughts and any relevant experiences in the comments below!
Ahmad Alzaini is the co-founder and CEO of Foodics, a fast-growing foodtech startup. A businessman by nature, Alzaini is an app aficionado, developing businesses in Saudi Arabia within several industries. Today, Foodics has extended to new markets across the MENA region, processing over 1 billion transactions, and offering the latest technology in POS and restaurant management.